Do you receive unwanted phone calls and text messages from strange numbers, day and night? Have you added your number to the National Do Not Call Registry but receive calls anyways? Advances in communication technology and software make it easier than ever for scammers and spammers to inundate you with sales pitches and offers you did not solicit. Many telemarketers use computerized autodialing systems that do not check to see whether your number appears on the National Do Not Call Registry. Being aware of your consumer rights is important. The Federal Trade Commission (FTC) and the Zamparo Law Group can help protect and enforce your rights.
Consumer protection laws generally allow certain types of non-sales phone calls where your permission is not required:
- Political subject matter;
- Fundraising by charitable organizations;
- Individuals and organizations with general information;
- Debtors to whom you may owe money;
- Surveys from research and business groups;
- Individuals and organizations with whom and which you do business.
Keeping track of incoming phone calls is useful when you work to protect the privacy of your phone numbers. Some people pay a surcharge to their phone providers to keep their numbers unlisted. An unlisted phone number however is only as private as you keep it, and by listing that number on websites and social media can open the door to a private number landing on an autodialing call list.
To avoid the risk of more communications, it is a good idea not to return a call to an unwanted spam call made by a live caller or a “robocaller.” Instead, make a record of the call and report a violation to the FTC. You may notice phone numbers that appear many times, and the Zamparo Law Group attorneys may be able to help you take legal action against violators of your consumer rights.
Register with the National Do Not Call Registry and submit complaints of violating sales calls.
It is quick and easy to add your home and cell phone numbers to the Do Not Call Registry by either visiting donotcall.gov or calling 1-888-382-1222. From the website, click the registration link to add your home and mobile numbers to the Registry. You can add three numbers at a time, and your email address, where a verification email will be sent and contain a link to click and finish the process. After 31 days of your numbers being added to the National Do Not Call Registry, you may submit a complaint with the FTC.
Landline and cell phone numbers are added to the Registry quickly and you can use this verification link to make sure your numbers are included. You may also review the Registry to find yours and other phone numbers that may not be called and texted by sellers and telemarketers (note: you will have to register and create a profile to access the Registry).
What to do about unwanted text messages from numbers you do not recognize.
Not everyone has unlimited text messaging and many people pay per text message. It is generally illegal for companies to send you text messages without your permission. However, there are exceptions and it is lawful for an individual or company to send you text messages if you (1) have a prior existing business relationship, or (2) the text is a non-commercial survey or fundraising message.
The FTC recommends you delete unwanted texts, do not engage or respond, do not give out personal information via text, place your cell phone number on the National Do Not Call Registry. Additionally, if you use AT&T, Sprint, Verizon, T-Mobile or Bell, you may forward the unwanted text, free of charge to 7726 (SPAM ). The Federal Communications Commission (FCC) also publishes information about unwanted text and email communications as well as a link to file a complaint online.
Are Debt Collectors are calling you and violating your consumer rights?
This short video by the FTC explains your rights under the Fair Debt Collection Practices Act (FDCPA). A debt collector may only call between 8 a.m. and 9 p.m., and when they do, they may not curse, insult or lie to you, or demand more money than you owe. They also may not claim the paperwork they send you are legal forms if they are not. Debt collectors may not invent consequences for not paying your debt. If your employer does not allow you to receive collection calls at work, the collectors may not contact you there. If you want to exercise your right to stop debt collectors from calling you, you can, and it can be done by sending them a letter.
Attorneys at the Zamparo Law Group can help you fight for your consumer rights and collect damages.
Whether there are statutory damages allowed by law or there is a class action lawsuit you might be able to join, the consumer rights attorneys at the Zamparo Law Group can tell you how they may be able to help you collect damages where the law allows.
To learn more about consumer protection law and the Zamparo Law Group, please visit the firm’s website. You may also ask for a free case review. The Zamparo Law Group is connected on social media, please follow us and share our resources we share on our Facebook page. You may call the Zamparo Law Group with any questions by dialing (224) 875-3202.