Tag: bank consumers access to arbitration

The CFPB announces news of possible rulemaking to get around arbitration agreements

Customers and banks do not always get along. When the customer feels wronged, they have few options to fight back to hold the bank accountable. A customer who believes the bank over charged them with fees for overdrafts and other charges could file a lawsuit against the bank but the cost and effort involved may outweigh the potential recovery. If however, the bank engages in over charging fees to a large group of customers, that group can join a class action lawsuit. Class actions can force banks to change their practices and the financial penalties the banks face are substantial. Before running to the nearest consumer law attorney to join a class action lawsuit, beware of binding arbitration clauses that may be a barrier to fighting for your rights. When you began your relationship with the bank, or afterwards if you accepted their notice of amended terms of service, you may have agreed to your disputes against the bank settled in binding arbitration, not a traditional court of law where you can join a class action lawsuit.

The Consumer Financial Protection Bureau (CFPB) proposes new rules to address arbitration in response to consumer advocacy efforts to help individual consumers who are being limited to access to the courts.

News of the injustice done to consumers by banks and financial institutions using arbitration agreements as shields from consumers, and a few U.S. Supreme Court Decisions urged consumer advocates to call for action to address the threat of harm and lack of legal options for consumers. In 2011 and 2013 the Supreme Court upheld the widespread use of arbitration agreements in the fine print of consumer and bank agreements, holding consumers to the decisions of the arbitration panel often provided by the very bank the consumer opposes. For more information, read our article, Arbitration clauses prevent consumers from suing in court, but might not end the fight.

The CFPB made an announcement on May 5, 2016, that it proposed making its own rules to limit the use of arbitration clauses in contracts for customers of banks and finance companies under the legal oversight of the CFPB.

Here are some excerpts of the proposed new rules:

  • “Arbitration could not block class actions without court action. First, the proposed rule “would prohibit providers from using a pre-dispute arbitration agreement to block consumer class actions in court and would require providers to insert language into their arbitration agreements reflecting this limitation.”
  • Companies would be required to submit arbitration claims filed and awards issued to the CFPB for review and possible publication. Second, “the proposal would require providers that use pre-dispute arbitration agreements to submit certain records relating to arbitral proceedings to the Bureau. The Bureau intends to use the information it collects to continue monitoring arbitral proceedings to determine whether there are developments that raise consumer protection concerns that may warrant further Bureau action. The Bureau intends to publish these materials on its website in some form … to provide greater transparency into the arbitration of consumer disputes.”[i]

The CFPB publishes a section of its website dedicated to its power to make rules to enforce federal consumer financial laws, “to ensure that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.[ii]” The CFPB states that the process through which rulemaking occurs, takes into account the experiences and needs of consumers. Policy making and advisory groups and panels review information and make reports to one another up the chain of authority. The CFPB outlines its rulemaking plans with respect to arbitration blocking consumers’ access to courts in their May 5, 2015 blog article, CFPB proposes prohibiting mandatory arbitration clauses that deny groups of consumers their day in court.

The proposed CFPB rule affecting arbitration with financial institutions is important news and The Zamparo Group will continue a review the new rule and news regarding its potential adoption and implementation in further consumer news articles on this site.

The Zamparo Law Group, P.C. is a consumer protection law and litigation firm, representing consumer plaintiffs. Zamparo Law Group in the northwest suburbs of Chicago sues and wins against the companies who refuse to follow the law.

To learn more about consumer protection law and the Zamparo Law Group, please visit the firm’s website. You may also ask for a free case review. The Zamparo Law Group is connected on social media, please follow us and share our resources we share on our FacebookTwitter and LinkedIn pages. You may call the Zamparo Law Group with any questions by dialing (224) 875-3202.


[i] Mondaq, CFPB Proposes New Rule on Mandatory Consumer Arbitration Clauses, By Lisa M. Ledbetter and Sanjay Narayan, May 18, 2016.

[ii] Consumerfinance.gov (CFPB website) Rulemaking.

Image Source: www.autoremarketing.com, Cordray Reiterates CFPB Rulemaking Process http://bit.ly/1NyvYj4

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