To date, more than 600,000 consumers from coast to coast signed the online petition on the Consumers Union website, sharing their stories, and fighting to end robocalls. Despite our efforts to sign up on the National Do Not Call Registry and pay extra fees to our phone companies to restrict access to our phone numbers, we all receive annoying and unwanted robocalls from telemarketing companies telling us we won a free trip to an exotic location, to others offering payday loans, always interrupting us from anything we would rather be doing than receiving these calls. Consumers Union is a nationwide entity with offices located in New York, Texas, Washington D.C., and California. The company’s mission is, “Unleashing the world-changing power of consumers.[i]”
The law on robocalls:
- Without express written consent, many telemarketing calls are illegal;
- Political and nonprofit groups need consent to call mobile phone numbers;
- It is however, legal for political and nonprofits to call landline phone numbers;
- Emergency and health-related robocalls are legal to both landline and mobile numbers.
Robocalls are a big problem and disturb consumers who do all they can to prevent unwanted calls.
Robocalls are a compelling problem, causing significant irritation to consumers, including the consumer rights lawyers who also receive these annoying calls. It is one thing to come home to a digital answering machine or voicemail full off robocalls from telemarketers, but it is another to receive those calls on cell phones, especially when busy, driving, or doing anything else where being disturbed is a problem. Many consumers elect not to give out their cell phone number, and others give to everyone and use it for business. In either scenario, most of us program saved numbers and contacts in our phones and we can be distracted by numbers we do not recognize.
New technology allows the robocallers to mask and hide their source location, so we cannot track them down. Similar technologies are used to assign area codes to phone numbers (spoof numbers), and it might appear to be a local call coming in, when it may actually be a computer calling you from overseas in an unknown location. If you think you can call the number back and have a word with them, good luck. Being annoyed is one thing, being scammed is another. According to the Consumer’s Union, “telephone scammers target vulnerable consumers, including the elderly. Consumers lost some $350 million to scams in 2011, according to the latest available FTC data.[ii]”
Consumers Union calls on the phone companies to reduce the number of robocalls.
The technology exists but it not always used where it could be effective to the benefit of consumers. In Canada there is a service called Primus Telemarketing Guard, which identifies and intercepts telemarketing phone calls, similar to the SPAM filters we use to protect us from online viruses and emails posing security risks. Why can’t U.S. landline providers offer a similar technology? There is a service offered by Internet-based phone providers, called Nomorobo, however the phone companies do not directly offer the service to customers. Cell phone users can download and purchase apps that block telemarketing calls, but they are not offered directly by the service providers.
Consumers Union, collecting petitioners from all over the U.S., to present to phone companies, telling them that consumers want action and services and technologies directly from providers, to help combat robocalls and consumer fraud. Consumers Union states, “The FCC has authorized phone companies to use blocking technologies. Now we’re harnessing your outrage to demand the phone companies offer free, effective call-blocking solutions. And we’ll fight every effort to expand the use of robocalls to cell phones.”
Spreading the word among other consumers is helpful, in drawing awareness to problems and solutions to help protect consumers from unwanted communication, telemarketing and fraud schemes.
When you sign the online petition on the Consumers Union website, you receive an email encouraging you to share the campaign with more people, as Consumers Union states, “As individuals – filing complaints with the FTC, or trying to block unwanted calls on our own – we can be ignored. Together, we can be powerful.[iii]”
DISCLAIMER: The Zamparo Law Group has no affiliation with Consumers Union, and this article is not an endorsement or makes any claim to the propriety of the company or its owners or affiliates. Having said that, the Consumers Union and their petition has reached news desks and has achieved considerable attention. The Zamparo Law Group, advocating for consumer rights, reports and shares consumer protection news.
The Zamparo Law Group can help consumers fight against robocallers and win in court, individually and in class action lawsuits.
The Zamparo Law Group, P.C. is a consumer protection law and litigation firm, representing consumer plaintiffs. Zamparo Law Group in the northwest suburbs of Chicago sues and wins against the companies who refuse to follow the law.
To learn more about consumer protection law and the Zamparo Law Group, please visit the firm’s website. You may also ask for a free case review. The Zamparo Law Group is connected on social media, please follow us and share our resources we share on our Facebook, Twitter and LinkedIn pages. You may call the Zamparo Law Group with any questions by dialing (224) 875-3202.
[iii] Consumers Union autoreply email in response to signing petition, subject line: Can you share EndRobocalls.org with your network?
Image Source: Consumers Union website https://consumersunion.org/end-robocalls/